User ID Help and User ID Recovery

EmpireCLS now allows you to choose a User ID, rather than requiring the use of your phone number to login! The links below address the most commonly asked questions about User ID.

What is my current User ID?

Users registered after June 24th, 2008

  • Your user ID was chosen when you completed your online registration.

Users registered before June 24th, 2008

  • Your User ID is your primary phone number that is on file with EmpireCLS in the format: 555-555-5555.

Corporate Management Users and Administrators of Multiple Profiles

  • Your User ID was provided by EmpireCLS.

How-to recover your User ID

Most Users

Step 1: Enter the primary phone number on your EmpireCLS account in the format: 555-555-5555. EmpireCLS will email your User ID to the primary email address on your Customer Profile.

Phone Number:

Corporate Management Users and Administrators of Multiple Profiles

  • If you forgot your User ID, please contact EmpireCLS web support via live chat or by calling (800) 451-5466 x2966 or (201) 784-1200 x2966 for calls outside the U.S. and Canada.

How-to change your User ID

Most Users

  • You can now change your User ID by logging into “My EmpireCLS” and clicking the “Change password or User ID” link in the manage profile section.

Corporate Management Users and Administrators of Multiple Profiles

  • Please contact EmpireCLS web support via live chat or by calling (800) 451-5466 x2966. or (201) 784-1200 x2966 for calls outside the U.S. and Canada